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Refund Policy

Once a User chooses to avail any service/plan/offer announced by DHANUSH BUSINESS SOLUTION and agrees to buy that service/plan/offer by due payment for that service/plan/offer to DHANUSH BUSINESS SOLUTION, such payment by User shall not be refunded by DHANUSH BUSINESS SOLUTION under any circumstances whatsoever. Please note that such act of buying DHANUSH BUSINESS SOLUTION’s plan is irreversible process under the applicable law.

Post receipt of payment from the User for the above-mentioned plan, DHANUSH BUSINESS SOLUTION shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, DHANUSH BUSINESS SOLUTION shall not be able to create User ID of such User. Thus, in order to avail DHANUSH BUSINESS SOLUTION services on its portal, User has to mandatorily get his successful KYC verification done.

Post User Id creation, while availing various services on DHANUSH BUSINESS SOLUTION portal, a transactions which have failed for any reason directly attributable to DHANUSH BUSINESS SOLUTION and DHANUSH BUSINESS SOLUTION has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with DHANUSH BUSINESS SOLUTION. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. DHANUSH BUSINESS SOLUTION shall enquire the matter after receiving the complaint from the User and based on the enquiry DHANUSH BUSINESS SOLUTION may refund the payment. In all cases, DHANUSH BUSINESS SOLUTION’s liability will be restricted to providing User a valid refund to the extent of corresponding payment received by DHANUSH BUSINESS SOLUTION with respect to a particular transaction. DHANUSH BUSINESS SOLUTION shall not be responsible for any other claim or consequential liability arising out of failed services on our system.

User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with DHANUSH BUSINESS SOLUTION.